We are currently hiring a Business Development Manager (with a background in the Card Payments Industry) who will be responsible for:

The acquisition of new business from new market segments.
Planning, communicating and assisting in the deployment of the service to clients to minimise the time to deployment and maximise the utility of the service.
Managing and growing allocated major client relationships in our portfolio of accounts. This involves leadership, building strong, open working relationships at as many levels as possible within these key client organisations. Also, responsibility for optimising client satisfaction and revenue /profitability. 

It is anticipated that the role will be 50-60% generating new market opportunities with the remainder focused on key account management

Key Responsibilities:

Develop opportunities with customers new to proposition, in new market segments
Resourcing: Liaise with relevant technical and other resources regarding up-coming projects to enable effective resource planning.
Consultancy and Pre-Sales Contribution: Performing the role of key facilitator in client meetings and workshops bringing in relevant company expertise as required.  Work with Business Development personnel other
internal staff to create and deliver professional sales pitches taking the lead sales role where appropriate. 
Customer Relationship Management:  strong, open working relationships at as many levels as possible within the client’s organisation.
Maintain good business relationships with allocated key clients – understand operational impact of the services  we provide and seek to optimise and grow the business opportunities in those accounts .
You will need to understand
Market(s) in which the business operates
Existing service provision & contractual arrangements
Company product offering
Key Contact: From both the client and Companies’ perspectives, take the position of account owner.   For example:  your client will know to call you first regarding any account management matters,
when there’s a new business opportunity to discuss, or when there’s a need to escalate an issue. 
Revenue & Profit Maximisation: Ensure that all services within your client accounts are optimised  from a profitability/margin perspective. 
Identify and develop new opportunities within each assigned client account by introducing and presenting new service features. 
Keep abreast of industry news and gather information on competitors and new payment services and opportunities.
Account Planning & Forecasting: Create and maintain account plans for each client account and review at regular one-to-one meetings.
Provide a rolling forecast of anticipated activity for each client.
Administration & Departmental duties: Work effectively with other staff and take the lead where appropriate regarding contracts, invoicing, payment chasing, etc. 
Implement best practices at the Account Management  level. Contribute to overall development of the Sales department.

Personality 

Able to work with and lead a distributed deployment team and remotely located client base.
An adept and proactive communicator able to build relationships at all levels, able to deal with others with tact and good judgment.  Responsible, inclusive and approachable.  
Target-driven with the drive and desire to contribute to the success of the company’s strategies and goals.

The ability to multi-task and plan effectively, especially regarding the introduction of new services to an existing client base   as is effective self-management.  
A proactive and pre-emptive problem-solving approach, requiring a diligent mind and an eye for detail in all aspects of business. 
Intelligent and perceptive.  A creative and original thinker with the ability to generate innovative solutions and suggestions to meet a wide range of business challenges.  
Positive and enthusiastic, displaying a genuine passion for meeting new challenges. 

Skills:

10+ years Relevant industry experience in Payment or Financial Services, 
Experience in formulating and driving long-term strategic account plans and roadmaps.
Organisational skills including scheduling, meeting administration and attention to detail
Communication skills and proven experience in managing client relationships
Experience working with Sales Force for tracking client activity
Numerate & Literate
Strong proposal writing & presentation skills
PSP/payments company background – experience of SaaS solutions useful

 Location – Frankfurt. Fluent German speaker

Territory – Germany, Austria, Switzerland, Poland, Hungary, Romania, Czech Republic (plus other Central European countries)

This is an excellent opportunity to join an established international software company 
Customers include banks which run the companies mobile banking and payments platform.
 
The desired individual will be expected to:
 
Identify, qualify and close new business contracts for software sales in the territory
Meet quota, revenue and new account acquisition targets.
Build trusted relationships with bank clients and demonstrate a strong understanding of how our solutions can help them to achieve their business objectives via the mobile channel.
 
Desired Skills & Experience
The desired candidate should display the following qualifications and experience:

You will already be based in the territory
A demonstrable track record (5 years+) of achieving multi-million dollar new business sales targets in the territory
A track record of selling complex, high-value financial software solutions to Tier 1 and Tier 2 banks. A track record of selling mobile banking technologies would be an additional benefit.
Excellent command of English, plus native fluency in German.  Additional languages would be useful. 
Strong academic background, ideally to degree level or above.
Self-motivated, new business focused, target driven, pragmatic and effective.
A desire to join an established market-leading provider of enterprise mobile banking and payments software at the start of its expansion into Europe.

Mobile Banking and Payments solutions are re-inventing the way banks do business and how millions of consumers transact and manage their finances.

Client is global payments solutions provider, and they are now looking to appoint a dynamic and energetic Product Manager, to join their Strategic Solutions Product Team.  The Strategic Solutions team’s responsibility is to develop and deliver in to market innovative payments solutions for new and emerging opportunities that require new solutions and new business models.

The role of the Product Manager Retail Solutions in the Strategic Solutions team requires someone who can be considered as a subject matter expert in retail, with a comprehensive knowledge of electronic point of sale systems and payments. The role will include specific responsibility for supporting the offline innovation to develop and bring to market game changing solutions.
Key Responsibilities/ Tasks
Develop and share a full and deep understanding of the offline retail landscape with especial focus on key success factors
Be a business and thought leader for offline retail solutions, provide vision, evangelism, delivery and go to market leadership and execution excellence
Program manage, driving specific initiatives in conjunction with cross-functional teams ensuring an over-arching strategic product view is maintained
Collaborate with colleagues in US Head Office.
Identify, define & finalise product concepts, including business case & financial justification
Ensure market requirements are captured & developed into business and product requirements
Lead solution development, through all phases of the product development lifecycle, from inception to solution delivery
Support where required technical discussions with partners & prospects

Occasional travel throughout Europe and to the US will be critical to successful execution of the responsibilities. 

Experience / Knowledge
Demonstrable knowledge of EPoS systems at both the technical, product, and user level, ideally obtained both at a retailer and/or an EPoS provider
Understanding of offline retail and the application of technological levers to influence the purchase decision
Ability to address both strategic and tactical challenges through creative and innovative thinking
Ability to manage multiple projects simultaneously and comfort working in a fast-paced environment
Bridging technical skills, and the ability to apply them to diverse business challenges
Strong collaborative leadership skills; ability to build relationships internally and externally, interfacing at all levels
Ability to lead in an environment of continuous change and complexity
Results oriented team player, with energy, who works well under pressure
Must be eager to learn, contribute and share knowledge – internally and externally
Education/Experience
Educated to degree level or equivalent
Commercially astute with good financial insight, formal business qualification an advantage
Understanding of new technologies (preferably EPoS/web/mobile)
5 or more years, experience as a product manager or programme manager
Demonstrable track record of successful strategy development and implementation of those strategies

Risk
Identifies key business processes, performs evaluations of risk, assesses effectiveness of controls, and recommends continuous improvement across the organisation through the deployment of risk response activities.

Compliance
Tracks, reviews and communicates pending scheme & financial regulatory directives to ensure ongoing product compliance. Works with development groups to review and approve project requirements and design documents that pertain to or impact regulatory compliance and assists in setting priorities for regulatory issues that must be addressed by the business. Responds to internal and external client matters pertaining to product compliance and assists in providing final disposition of any discrepancies. Performs periodic reviews and audits of products and services to validate compliance with high risk regulations or detect regulatory violations, weak controls or other potential areas of exposure.

General Duties & Responsibilities: 

Risk
Ensures strategic objectives of the risk management program are met including the execution of risk assessment activities, coordination of risk response and program testing and validation.
Reviews significant events and advises business owners of action steps required to prevent future recurrence.
Performs risk assessments related to the Data Protection Program, Supplier Management and Enterprise Risk Management (ERM) programs along with consulting projects throughout various risk disciplines at company while identifying potential issues, control gaps, and potential process efficiencies.
Documents risk analysis and controls and evaluates control design and continuous control improvement.
Manages specific areas of exposure.
Conducts regulatory and other assessments for the Corporation.
Participates in projects designed to mitigate risks including generating action plans for issues/gaps.
Tracks, coordinates, and resolves issues identified in any and all related control, compliance, or risk work.
Develops and maintains knowledge of regulatory requirements.

Compliance

Monitors and communicates scheme & regulatory changes that impact our client’s products and services to internal and external customers.
Conducts compliance assessments and provides direction on any deficiencies resulting from scheduled product reviews.
Manages direction for development design specifications for compliance issues.
Provides compliance reviews and direction for new and expanding products.
Participates in development of compliance sessions/presentations.
Participates in internal Education sessions promoting compliance awareness.
Provides updates for monthly internal and external compliance reports.
Meets with application product compliance liaisons on a regular basis for status updates on compliance issues.
Interfaces with relevant external parties as needed to resolve regulatory issues.
Participates in compliance core group committee as needed.
Monitors and ensures timeline check-points are met for compliance projects.
Responds to customer-specific questions.
Coordinates development of customer communications related to compliance issues.
Participates with and/or leads customer focus and advisory groups.
Directs and approves internal and customer communications covering compliance issues (bulletins, position statements, monthly reports, etc.).

 Educational Requirements:
Degree or the equivalent combination of Education, training, and work experience.

 Provides administrative processes support for routine “back office” tasks such as client statistics consolidation & reporting, supplier invoice payment administration, weekly timesheet administration & reporting and performing miscellaneous customer and account maintenance as defined by client specific procedures. Routine decision-making is tightly defined, with greater latitude at higher job levels, all the while focused on efficient processing of high-volume transaction-oriented assignments.

 Management Information

Consolidate monthly statistics from the various internal and 3rd party ‘suppliers’

Prepare & issue statistics / management Information service packs to customers within Service Level Agreements

Prepare card & fulfilment stationery stock reports & send to customers

 Finance

Provide processing (transaction / cards / PINs / postage) statistics to Finance for monthly invoicing

Calculate customer service credits

Approve invoices for payment (adhoc orders and monthly perso / fulfilment)

Investigate & resolve Finance, customer and supplier invoice queries

 Timesheet Administration

Set up new projects in timesheet system; add tasks to existing projects

Send reminders for missing timesheets to London office employees

Produce month end and ad hoc reports from timesheet system for management

Troubleshoot timesheet system issues for users

Educational Requirements:

High school diploma/GED or the equivalent combination of Education, training, and work experience

General Knowledge, Skills & Abilities:

 Strong PC skills with basic knowledge of Microsoft Office applications

Detail-oriented and customer-driven, focusing on providing the highest quality products and services to the company’s internal and external clients

Excellent data entry skill

Excellent customer service skills that build high levels of customer satisfaction for internal and external clients

Excellent verbal and written communication skills

Effective analytical, problem-solving, team, and time management skills

Ability to maintain confidentiality and carry out assignments that are sensitive in nature

Ability to work both independently and in a team environment

Job Summary:

Responsible for procuring services from vendors for the company’s debit and prepaid products. Ensures material standards are met and non-conformances or variances are approved and/or minimised. Keep records of all orders to ensure that purchases remain within budget and on schedule. Develops specifications for new contract orders. Gathers quotations, examines bids and makes awards. Monitors cost, schedule and scope of assigned subcontracts to assure best quality at best value.
Responsible for working as liaison between vendors and our client. Identify, select, and monitor vendors/suppliers and negotiate final contracts. May create systems and procedures to ensure overall quality of vendor services. Facilitate development of relationships with vendors/suppliers, maintain relationships for long-term contracts, and mediate performance and scorecard disputes.

General Duties & Responsibilities:
Develops purchasing arrangements with suppliers.
Provides pricing quotes, completes purchase orders, and processes requisitions for clients.
Develop and investigate supply sources, and issue request for quotations, proposals, or bids for those items not covered by any existing purchasing arrangement.
Resolves outstanding issues, complies with supplier requests and responds to client inquiries.
Receive orders and assure customer quantity, specifications, and delivery requirements are met.
Liaise with financial part of the company to raise purchase orders / customer invoices and authorise payment of vendor invoices
Serve as liaison to vendors and suppliers.
Actively participate in meetings with external vendors or internal stakeholders monitoring service levels against contracted agreements
General Knowledge, Skills & Abilities:

Knowledge of supply chain or procurement functions and procedures, with particular knowledge of card manufacturing and fulfilment functions
Knowledge of vendor relations
Knowledge of project management methods and techniques
Excellent verbal and written communication skills to technical and non-technical audiences of various levels inside the company and with customers
Excellent problem solving, team and time management skills managing multiple deadlines for self and others
Proficiency in evaluating the performance capabilities of subordinates as well as counsel subordinates in development and/or corrective discipline
Proficiency to operate independently on work that is often confidential in nature.
Job Level:

Advanced professional role. Has complete understanding of supply chain and procurement / contract review principles. Generally is responsible for multiple vendors of medium to high complexity that require demonstrated knowledge; in particular plastic cards & related materials / services.
Ensures contractual agreements are met. Develop alternatives, strategies and plans of action to facilitate the negotiation process.
Coaches and mentors more junior technical staff. Works under minimal supervision on complex projects. Wide latitude for independent judgment.
Typically requires five (5) or more years of demonstrated related experience.

Capturing and analysing new customer requirements for multi-disciplinary systems and designing the resulting systems solutions.  This will include both new projects and variations to the existing projects.

Analysing, designing and developing of ticketing technologies.

 KEY RESPONSIBILITIES: 

Provision of smartcard and ticketing expertise to the project teams

Capture and analysis of customer requirements; including the running of requirement capture meetings and workshops with the clients.

Requirements analysis and management.

Investigation of existing systems to determine the impact of enhancement requests and potential solution reuse.

Overview and design of solutions using appropriate modelling methods and tools (e.g. UML).

Contribute to estimating and planning development activities.

Reviewing and inspecting the work of other analysts and developers.

Investigating fault reports to determine root cause and propose solutions.

Take an active interest in the latest developments in the respective engineering fields as appropriate to the task.

In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by the supervisor/manager from time to time, as may be reasonably required of them.

REQUIRMENTS

Relationships:    This role will involve regular contact with project sponsors and business users within the company’s clients.  Within the company, it will involve working within a team of systems engineers, interacting with project management, business management, suppliers and business partners.

 PERSONAL SPECIFICATION

QUALIFICATIONS:           

Degree level Education in relevant discipline or equivalent qualifications

EXPERIENCE:

Experience of systems analysis and application design using payment technologies.

Knowledge of contactless proximity smart cards and associated technologies used for ticketing.

Ticketing and automated fare collection or similar applications involving large networks of unattended/passenger-operated devices.

Requirements management, ideally using the DOORS product.

Tool driven system design using UML or another structured methodology.

Implementation and deployment knowledge from Windows and UNIX environments.

Knowledge of financial and regulatory practices within business.

PERSONAL QUALITIES:  

A self-motivated and proactive individual able to work with minimal supervision.

Quick to build client relationships and earn their respect through sound judgement and a positive attitude.

Commercially aware and able to protect the company’s business interests while striving to deliver superior products and services.

Possessing a methodical and structured approach to analysing business processes.

Written and spoken English of the highest quality, with good documentation and presentation skills.

Aware of software development best practice and able to apply standards and procedures effectively.

Proven ability to influence a team

Proven ability to pick up new skills quickly and effectively

Capturing and analysing new customer requirements for multi-disciplinary systems and designing the resulting systems solutions.  This will include both new projects and variations to the existing projects.

Analysing, designing and developing of ticketing technologies.

 KEY RESPONSIBILITIES: 

Provision of smartcard and ticketing expertise to the project teams

Capture and analysis of customer requirements; including the running of requirement capture meetings and workshops with the clients.

Requirements analysis and management.

Investigation of existing systems to determine the impact of enhancement requests and potential solution reuse.

Overview and design of solutions using appropriate modelling methods and tools (e.g. UML).

Contribute to estimating and planning development activities.

Reviewing and inspecting the work of other analysts and developers.

Investigating fault reports to determine root cause and propose solutions.

Take an active interest in the latest developments in the respective engineering fields as appropriate to the task.

In addition to the duties and responsibilities listed, the job holder is required to perform other duties assigned by the supervisor/manager from time to time, as may be reasonably required of them.

REQUIRMENTS

Relationships:    This role will involve regular contact with project sponsors and business users within the company’s clients.  Within the company, it will involve working within a team of systems engineers, interacting with project management, business management, suppliers and business partners.

PERSONAL SPECIFICATION

QUALIFICATIONS:           

Degree level Education in relevant discipline or equivalent qualifications

EXPERIENCE:

Experience of systems analysis and application design using payment technologies.

Knowledge of contactless proximity smart cards and associated technologies used for ticketing.

Ticketing and automated fare collection or similar applications involving large networks of unattended/passenger-operated devices.

Requirements management, ideally using the DOORS product.

Tool driven system design using UML or another structured methodology.

Implementation and deployment knowledge from Windows and UNIX environments.

Knowledge of financial and regulatory practices within business.

PERSONAL QUALITIES:  

A self-motivated and proactive individual able to work with minimal supervision.

Quick to build client relationships and earn their respect through sound judgement and a positive attitude.

Commercially aware and able to protect the company’s business interests while striving to deliver superior products and services.

Possessing a methodical and structured approach to analysing business processes.

Written and spoken English of the highest quality, with good documentation and presentation skills.

Aware of software development best practice and able to apply standards and procedures effectively.

Proven ability to influence a team

Proven ability to pick up new skills quickly and effectively

 Reporting to Head of Business Solutions within the Debit & Prepaid business unit the Business Analyst will drive the Revenue & Profit growth of Debit & Prepaid throughout EMEA.
The Business Analyst will be tasked with:
Owning, managing, and improving upon a consistent approach to the Requirements & Design Phase of the project 
Working closely with the client to define Non-Functional Requirements
Leading effective brainstorming and design sessions that bring out detailed requirements and issues within a project
Creating specification documents that describe expected user and system behavior ensuring technical compatibility
Performing analyses of the business goals, objectives, and needs of the general business environment for appropriate company segments, division, group or line of business.
Planning and designing business processes and make recommendations and changes in order to improve and support business systems and activities and/or to deliver greater effectiveness and efficiency
Identifying and implementing best practices and suggests how to improve current practices
Analysing and documenting business processes and metrics, and identifies improvement opportunities
Developing training summaries of proposed feature and functionality, as well as the necessary processes to implement it.
May perform special projects upon request and on occasion
Assessing the solution business risk, potential severity, probability and strategy
Facilitating the coordination of technical projects between the business partners and various technology groups, both internal and external
Maintaining a high degree of business functional knowledge and current technologies and tools.
Person Specification & Skills Requirements

Minimum of 5 years process modelling and systems analysis experience in the payment industry
Minimum of 1 years experience working directly with the development team
Proficiency in standard office software, such as MS Office, Visio, MS Access, etc.
Proficiency in industry –standard process methodologies (e.g. Six Sigma, LEAN, ISO, CMM etc)
Excellent verbal and written communication skills to audiences of various levels in the organization
Willingly shares relevant knowledge and expertise to other resources
Excellent analytical, decisions-making, problem-solving, interpersonal, team, customer service, negotiation, conflict management and time management skills
Ability to persuade and influence others on the best approach to take
Ability to estimate work effort to projects and sub-plans or small projects and ensure the project is successfully completed
Resourceful and proactive in gathering information and sharing ideas
Ability to handle and prioritize multiple projects in a fast-paced, dynamic environment
Capable of working independently at low levels of supervision to run workshops, capture and analyse requirements
Previous track record of contributing to product and/or services in EMEA

 Support the French business in the identification, production and implementation of agreed business initiatives in relation to strategic product development in France.
Primarily for the French business unit, manage multiple concurrent projects to ensure effective delivery to defined timescales. 

KEY ACCOUNTABILITIES

The Key Accountabilities relate primarily to the French business unit however the role will be required to carry out work in relation to the UK business unit as required
Provide support to the development of new products and services
Investigation of the French market, existing French payments products, the requirements set by regulatory bodies for payments services provision and identification of the key factors that will define business opportunities in France

Manage multiple concurrent projects to agreed timescales, including:
Investigating, identifying and producing business requirements
Agreeing objectives and timescales
Producing plans in support of those objectives and timescales
Managing requirements, tracking progress and applying appropriate corrective actions
Interfacing with all appropriate internal and external parties to ensure project completion and communicating project status
Co-ordinating and / or carrying out testing / UAT / accreditation
Managing implementation and integration into the business

Provide pre-sales support to sales teams as required

Develop and manage relationships with key clients, POS providers and 3rd party  service providers
Key Accountabilities will have an impact on departmental objectives and business performance.  The role is of a strategic nature and will have a major impact on the performance and future plans of the French business unit

 Managing and meeting the expectations of our clients and business partners in a demanding operational environment
Managing the interface between client requirements and internal departments
Achieving deliverables within business constraints
Contribute to successful growth of the French business unit
Having the opportunity to deliver projects which are high value and exceed expectations
Varied and diverse workload

KEY RELATIONSHIPS

Reporting to the Payment Solutions Director
The jobholder will build and manage key relationships with customers, partners, suppliers and with all internal departments