Operations Analyst

Salary: £30-45k Location: London

We have two roles, both London based (City). One requiring 1 – 2 years acquiring experience, the other 3+ years acquiring experience

Acting as point of escalation to resolve customer, internal and external bank queries relating to cards operations

Role will involve the building and maintaining relationships with customers, card schemes and colleagues.
Building and maintaining an understanding of Schemes rules, AML, KYC, Fraud, banking sanctions and FCA regulations, assisting with risk mitigation
Producing reports and management information as needed basis
Support the Operations Team Leaders and others with ad hoc requests, projects or routine duties.
Managing/Tracking Card Acquiring requirements from Operations perspective
Preparing UAT test cases and managing UAT execution for Card acquiring system.
Preparing and mapping Card acquiring Operations procedures
Provide day to day oversight and management of all card processes including but not limited to:  Handling of Chargebacks/Disputed transactions.  Managing day-to-day transaction rejects / Merchant queries.
Supporting Fraud operational activity for Card Acquiring.
Merchant blocking, Scheme reporting, Scheme rejects etc
Card Reconciliation, Merchant Reconciliation, Card Settlement and Merchant Settlement

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