Operations Lead

Salary: £30k - £35k Location: London

 Our client is a high profile fintech offering a unique payment solution to their customers.   They are looking to expand their team and hire a card operations executive.  You will work closely with the implementation team and head of operations and will be responsible for investigating issues, operational processes and assist with implementations.

The role:

  • Be the go to person for troubleshooting and investigating complex customer queries
  • Managing business as usual operation to ensure the seamless delivery of services
  • Assist with incident management and help with communication with customers
  • Work closely with the QA, engineering and product teams as well as compliance
  • Own all aspects of product distribution including packaging and shipping
  • Help plan and improve internal efficiency as well as the customer experience through operation polices and procedures

The requirements:

  • Graduate degree with a preference to a technical /engineering/economics discipline
  • Commercial work experience in a fast-paced environment
  • Demonstrated passion for financial services, payments and fintech
  • To be a problem solver, highly analytical, and hard working
  • Excellent communication and organisational skills
  • SQL, + proficiency in one programming language is a plus
  • Payments Industry experience is a strong preference

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