Operations and Partner Manager

Salary: £40k - £45k plus package Location: London

Our client is a leader in e-commerce. They are looking for a French speaking operations and partner manager to join their team in London. Ideally you will have payments experience and will have the ability to build commercial relationships and work with third parties and stakeholders.

The person will join a team to work closely with product managers, technical operations, and customer services.

Responsibilities

  • Maintaining operational relationships with third party partners and customers
  • Working with external parties regarding contractual negotiations and obligations
  • Working with data to contribute to customer engagement
  • Identifying opportunities to assist with new offerings and requirements for new projects
  • Resolving customer issues with the technology teams
  • Interfacing with business and technical customers
  • Developing metrics for assessing performance and trends
  • To become familiar with the payments and credit card product offering

Preferred Qualifications

  • Proven relevant work experience
  • Strong analytical skills with excellent problem solving abilities
  • Experience managing external relationships
  • Strong written and verbal communication skills
  • Proficient in English and French
  • Bachelor’s Degree or equivalent
  • Experience in e-commerce or financial products
  • Additional EU language is a plus
  • Customer driven and focused

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