Senior Service Design Manager

Salary: £60k - £75k plus package Location: London

Bandwidth are looking for an experienced service improvement and business solutions professional to join an established team in London.  You will work with the bid management team, commercial and finance department as well as other various external and internal stakeholders.

This role will involve:

  • The design and documentation of new business contracts including bids and operational procedures
  • Maintaining, designing and creating innovative solutions for the business to ensure process and service improvement
  • Advising on existing operational processes and leading on continuous improvement
  • The successful candidate will have a detailed understanding of solution designs and bidding working on largescale transformations
  • Owning the development of the solution for each bid and project
  • Leading the effective communication within all internal departments to achieve the best service design
  • Proactively engaging with customers to understand and refine requirements to develop improvement solutions.
  • Building an understanding of the market and research trends
  • Identifying and reviewing risks and costs and advising on the best possible outcome

You will need to have:

  • Previous responsibility for the design and creation of largescale transformation solutions in the government outsourcing sector
  • Experience of manging service design in at least three different industries ideally a mixture of private and public sectors
  • Broad knowledge of business architecture in terms of services and process improvement
  • Experience of leading complex programmes using a recognised methodology such as Prince 2
  • Strong leadership and influencing skills
  • Ability to explain complex technical and operational concepts in simple business language
  • Flexible location and willing to travel in the UK
  • Educated to degree level is preferred
  • A Lean Six Sigma qualification is ideal
  • Experience working in an Agile environment
  • PRINCE 2 Practitioner qualification preferable

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