Our client is a business that specialises in corporate prepaid cards. They have been developing their commercial product offering and due to business growth, need to hire an experienced Business Analyst to play a crucial role in new business expansion. You will work across a variety of responsibilities working with all internal stakeholders. You will have commercial working experience in business processes, process improvement and ideally some operations. This is a key internal function to the entire company and will have an impact on how the business is run.

The role:

• Gathering business requirements from all departments including product function, quality assurance, operation processes, business documentation
• Being the point of contact between the IT and Project functions and the rest of the business.
• Developing comprehensive test cases and advising on quality assurance
• Overseeing the implementation of approved process improvements
• Carrying out training sessions and workshops to guide relevant teams
• Gathering business requirements and processes and creating and assisting in developing an efficient company CRM system

The requirements:

• Experience of working with payments highly desirable but not essential
• B2B, financial services or banking knowledge needed
• Experience of reviewing and implementing business processes
• IT literate and knowledge of one or more CRM systems an advantage
• You have excellent communication skills and the ability to liaise with internal stakeholders at all levels
• Project management skills and experience
• Process improvement experience a benefit
• Documentation or specification writing experience desired