Our client is a leader in the online finance and consumer credit space. Due to the company growing, they are looking to hire a Customer Support Specialist to join them on a remote basis and eventually in the London office.

They are looking for a smart, ambitious and driven individual who wants to build a career in payments. You will provide customer support to customers, retailers and third party partners and working very closely with the developers and the operations team.

The role:

• Answering support queries in the format of emails, and live chats from customers via Zendesk
• Answering support queries via the telephone
• Raising platform issues with the engineering team when needed
• Interacting with the account management team to provide support for clients using the system
• Assisting all external parties with integration queries when onboarding the solutions provided by the company
• Working as part of the first line support function to all clients and assisting with customer onboarding.

The experience:

• You will be a fast learner with great organisation skills – this solution is quite complex so we are looking for those that can learn quickly.
• A creative problem solver with a can-do attitude is essential
• You will be calm with a professional manner especially when speaking to those who have a query or escalated issue
• You will be a clear communicator, excellent written and spoken English is essential
• You will demonstrate a keen interest in ecommerce and finance.
• To be interested in technology and emerging markets is enough but a demonstrated desire to be involved in payments is a distinct advantage.
• Commercially proficient using Mac and Windows and office applications.
• You will ideally have a degree in technology or computer science, but this is not essential. Training will be provided.
• You must be resident in the UK and have a full valid UK work permit.
• Ability to work a shift pattern including weekends (remote working)