Customer Services Officer

£17,000 - £21,500

East London
Posted 4 weeks ago

We are recruiting for someone who wants to work in customer service as well as client support. This is a great opportunity for someone to jump straight into a fast paced job and learn whilst  they work. You will be based in the office 2 days a week, located in the city of London. You will be able to work remotely for the remainder of the week. The job requires someone to work a shift pattern Monday to Friday and occasional weekend shifts. The working hours are not over night-time hours and sit in-between 8 am and 7pm.

What you’ll be doing: 

  •  You will provide customer support to customers, retailers and third party partners
  •  Answering support queries in the format of emails, live chats and via the telephone
  • Raising platform issues with the engineering team when needed
  • Interacting with the account management team to provide support for clients
  •  Working as part of the first line support function to all clients

What experience you need to apply: 

  • Ideally you will have some commercial experience in customer services
  • Ability to work under pressure and fix issues in a timely manner
  • You will be a clear communicator both verbally and in the written word
  •  Commercially proficient using Mac and Windows and office applications.
  •  Ability to work a shift pattern including weekends essential.

Job Features

Job CategoryOps & Customer Service

Apply Online

A valid phone number is required.
A valid email address is required.