Our client is a leader in the online finance and consumer credit space. Due to the company growing, they are looking to hire a Customer Support Specialist to join them on a remote basis and eventually in the London office.

They are looking for a smart, ambitious and driven individual who wants to build a career in payments. You will provide customer support to customers, retailers and third party partners and working very closely with the developers and the operations team.

The role:

• Answering support queries in the format of emails, and live chats from customers via Zendesk
• Answering support queries via the telephone
• Raising platform issues with the engineering team when needed
• Interacting with the account management team to provide support for clients using the system
• Assisting all external parties with integration queries when onboarding the solutions provided by the company
• Working as part of the first line support function to all clients and assisting with customer onboarding.

The experience:

• You will be a fast learner with great organisation skills – this solution is quite complex so we are looking for those that can learn quickly.
• A creative problem solver with a can-do attitude is essential
• You will be calm with a professional