Head of Operations

£80k - £100k plus bonus

Featured
Dublin, London
Posted 1 month ago

We are recruiting on behalf of our client, a leading payment provider that operate globally. They are looking to hire a senior appointment for a Head of Operations to be based in either London or Dublin. This is a hybrid working position with a requirement to be present in a head office for 2 days a week.   You will be responsible for all core operational aspects related to the online payments division of the business.

Responsibilities

  • Management of all operational aspects of the payments division
  • Driving customer obsessed processes and onboarding processes
  • Global team responsibilities championing team leadership
  • Create and foster a culture focused on continuous improvement and operational improvement
  • Clearly articulate emerging issues with senior management
  • Collaborating with other departments when required

Requirements

  • You must have commercial experience in a similar role – operational experience essential
  • Have worked and lead a diverse team with varied roles and skills
  • Strong communication, leadership & stakeholder management skills are essential
  • Highly customer focused with a proven track record of managing onboarding processes
  • Strong analytical and problem-solving skills
  • Experience and knowledge of the payments industry is a must with a preference to have a sounds knowledge of the payment gateway and acquiring market
  • Experience of working on a global scale a bonus – especially LATAM

Job Features

Job CategoryOps & Customer Service, Project & Delivery, Senior Management

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