We are recruiting on behalf of our client, a leading payment provider that operate globally. They are looking to hire a senior appointment for a Head of Operations to be based in either London or Dublin. This is a hybrid working position with a requirement to be present in a head office for 2 days a week.   You will be responsible for all core operational aspects related to the online payments division of the business.

Responsibilities

• Management of all operational aspects of the payments division
• Driving customer obsessed processes and onboarding processes
• Global team responsibilities championing team leadership
• Create and foster a culture focused on continuous improvement and operational improvement
• Clearly articulate emerging issues with senior management
• Collaborating with other departments when required

Requirements

• You must have commercial experience in a similar role – operational experience essential
• Have worked and lead a diverse team with varied roles and skills
• Strong communication, leadership & stakeholder management skills are essential
• Highly customer focused with a proven track record of managing onboarding processes
• Strong analytical and problem-solving skills
• Experience and knowledge of the payments industry is a must with a preference to have a sounds knowledge of the payment gateway and acquiring market
• Experience of working on a global scale a bonus – especially LATAM